Your gym's billing

The free trial

Every new gym starts on a free trial, with no card needed. Your dashboard shows how many days are left. In the trial's last week, a banner on the web and on your phone's Today reminds you, and we email you three days before it ends. Only owners see any of this; members and coaches never do.

Setting up billing

1. On the web, open your gym's settings. Billing is at the top.
2. Tap Set up billing and pay through Stripe's secure checkout. We never see your card number.
3. You're back on a "Billing is set up" page, and Stripe emails your receipt.

Set it up with a couple of days of trial left and your first charge waits until the trial ends. The banner on your phone opens the same page in your browser.

Managing billing and canceling

Gym settings → Billing → Manage billing to update your card, download invoices or cancel.

If a payment fails, or the trial ends

• A failed payment: you have 5 days to update your card (we email you, and a banner says how many days are left). After that, the gym is paused.
• A trial that ends without billing: the gym is paused.

A paused gym's members, coaches included, see a "paused" screen instead of the app, telling them to ask you. You get a Set up billing button. Nothing is lost: everyone is back in as soon as billing is sorted out.