Support
WodWiz is the training log for your gym: the day's workouts, your results and PRs, and the people you train with. Here's how to get help with it.
In the app
Profile → Settings → Report a problem. It tells us which version you're on, so we can find the cause. We reply by email.
By email
hello@wodwiz.com. Tell us the email on your account and what happened, and we'll take it from there.
Report a post or a person
WodWiz is only for your gym, and there's no room in it for harassment, hate, threats, or explicit or abusive content. If you see a comment, a post, a photo or a member that breaks that, email hello@wodwiz.com with your gym's name, who posted it and what it says. We review every report and act on it within 24 hours, which can mean removing the content and the account that posted it. You can also tell your gym's coach or owner. See our Terms of Use for the rules.
Common questions
- How do I join my gym?
- Your gym invites you by email, with an invite code. Tap Open WodWiz in that email on your phone, or type the code into the app. Step by step: Getting started.
- I didn't get an invite, or my code doesn't work.
- Check your spam folder for mail from hello@wodwiz.com. A code only works with the email it was sent to, so make sure you're signing in with that address. Your gym can resend your invite from WodWiz in a couple of taps. More in Signing in and account help.
- My gym doesn't use WodWiz.
- WodWiz works through your gym, so you'll need an invite from a gym that uses it. If you run a gym and would like to try it, email hello@wodwiz.com.
- I forgot my password.
- Type your email in the app, tap Continue, then Forgot password? We'll email you a link to set a new one.
- I'm not getting notifications.
- See Notifications for how to turn them on, choose what buzzes your phone, and send yourself a test.
- How do I get a copy of my data, or delete my account?
- Both are in the app under Profile → Settings: Email me my results sends you a spreadsheet of everything you've logged, and Delete account is at the bottom. Details in Your privacy and your data. If you can't get into the app, email us from the address on your account and we'll delete it for you.